BSMH Ethics Help Line
Speak Up!

If you become aware of any conduct or practices that may violate the Code of Conduct, the Data Privacy Act of 2012 (DPA), Health Insurance Portability and Accountability Act (HIPAA) regulations, or an associate’s Compliance or Privacy obligations, you are encouraged to speak up.
Resources are available to support you if you have questions or concerns related to Code of Conduct matters. You can report your concerns through any of the following three channels—and you may choose to remain anonymous:
Speak to your direct supervisor or another member of management.
Speak to a Compliance Professional.
Should you need to complete a Conflicts of Interest Disclsoure form, please contact the compliance department at coi@bsmhealth.org.
Submit a question or on-line report to the BSMH Ethics Help Line 24/7 using one of the following:
United States
Call: 888-302-9224
Email: EmailCompliance@BSMHealth.org
Online: U.S. Compliance and Privacy Concern Form
Philippines
Call: 1800-1-322-0316
Email: DPOGBS@BSMHealth.org
Online: GBS-Manila Compliance and Privacy Concern Form
If you have employee relation or general human resource-related questions, please contact:
  ○ 
See your local HR Representative or submit a case via HR Service Now onBSMH Central
If you have technical issues or questions, please contact:
  ○ Your manager or open a ticket via Compass on BSMH Central
If you are an associate with patient care, safety or quality concerns please enter those in the BSMH Electronic Event Reporting System.
If you receive grievances or complaints direct to the Patient Representative/Nursing Leadership and/or placed directly in SafeCARE
Retaliation is when an individual (or a group of individuals) tries to cause harm, create unnecessary barriers, intimidate or otherwise “get back” at someone for carrying out their responsibilities under the Code.
BSMH has a policy of no tolerance for any form of retaliation against someone who reports a concern in good faith.
No tolerance for retaliation applies to:
●  Direct as well as indirect retaliation.
Retaliation is when a manager or associate acts against an associate, when that associate files a bona fide complaint under our policies or assists in a complaint investigation.
●   Actions as well as threats of actions.
●   Actions by supervisors as well as by co‐workers.
It takes courage to speak up when something is not right. BSMH values and encourages honest discussion about concerns that are raised. Report any form of retaliation to your manager, Compliance Professional or to the Ethics Help Line. Retaliation could result in discipline and even dismissal.
Along with Data Privacy, Compliance and Code of Conduct training, all associates partake in mandatory training in the federal HIPAA (Health Insurance Portability and Accountability Act) regulations that are used to protect the privacy and security of patient health information.

All associates are accountable for understanding, upholding and abiding by the Data Privacy Act and HIPAA regulations. Here is a list of some of the policies Data Privacy Act, HIPAA Privacy & Security Prohibited Actions as well as the Confidentiality and Security Agreement and the Acceptable Use policy.
To reach a U.S. Privacy Team Member, please email Privacy@BSMHealth.org.
To reach the Data Protection Officer in the Philippines, please email DPOGBS@BSMHealth.org
BSMH is committed to assuring that actual and potential conflicts of interest are disclosed, avoided and/or appropriately managed.
●   Review our Conflicts of Interest Policy
BSMH Board members, Board Committee members, all senior and executive leaders and other key management personnel throughout the System, including physicians in certain leadership roles, should complete the Conflicts of Interest Disclosure Form upon hire and annually thereafter. Edits or questions may be directed at COI@BSMHealth.org.
It is BSMH’s policy in accordance with international, federal, state and local laws and regulations for the provision of healthcare including, but not limited to, the U.S. Department of Health and Human Services Office of Inspector General (OIG) to prohibit employing, contracting or granting privileges to persons or entities that are convicted of a criminal offense, or listed on the Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN), Anti-Money Laundering Council (AMLC) (Philippines), United Nations Consolidated Sanctions List (UNCS) or any international sanctions lists by any government or regulatory agency as debarred suspended excluded from participation in U.S. Federal or state-funded health care programs, debarred from contracting with the U.S. Federal or state government for healthcare related actions, and/or have been convicted of health care related crimes or other sanctions as outlined in the BSMH Exclusion Screening policy.

All BSMH’s associates are screened upon initial hire, contract or appointment to BSMH; monthly; and when BSMH becomes aware of a potential suspension, debarment, or exclusion.
●   Review our Exclusion Screening Policy for further details.